Turtlebox Original Gen 3 - Outdoor Bluetooth Speaker

All Turtlebox speakers are covered under a 1 year warranty, beginning on the original purchase date. The warranty period does not restart on replacement units (exclusions apply). To be eligible for a warranty claim, the following conditions must be met:

Possession Requirement
You must still be in physical possession of the Turtlebox speaker.

Claim Submission
All warranty claims must be submitted through the official Turtlebox Warranty Portal located on our website. Claims submitted through any other means will not be processed.

Return Label and Shipping
Once a claim is approved, the customer must use the prepaid return shipping label provided by Turtlebox to return the defective unit. Claims sent without the provided label or through alternate shipping methods may not be honored.

Return Requirement
No replacement unit or store credit will be issued until the defective unit has been received and inspected by Turtlebox. We reserve the right to determine, in our sole discretion, whether the product meets the criteria for a warranty replacement.